We at Great Apartments, are committed to protecting the privacy of our site visitors and customers. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.
Great Apartments is the data controller and responsible for your personal data that we may collect when you visit this website or apply for our services via email, contact form or telephone.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the below:
Our contact details are as follows:
40 Newbridge Lane
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). To provide you with a service the types of personal data we would require from you would be full names, address, email address, telephone contact numbers and forms of personal identification. We will only process your personal data if it is fair and lawful to do so.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our rental services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information aboutcriminal convictions and offences.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Forms of personal identification are only used for our purposes to ensure you have a right to rent. For more information on rights to rent please follow this link https://www.gov.uk/check-tenant-right-to-rent-documents.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message. We will always ensure your consent is given prior to sending any direct marketing communications.
If you have consented to marketing, you have the right to withdraw consent to marketing at any time by clicking on the unsubscribe link provided at the end of each marketing communication or by contacting Great Apartments, see contact us.
In order to perform the service you have requested we may share your information with the following third party service providers:
LetRef http://www.letref.co.uk/ To process your information to run credit checks and obtain
My Deposits https://www.mydeposits.co.uk/ We would provide my deposits with your full name, address,
Property/Lettings Management – We may use third party property management companies to assist in the maintaining of any property rentals. A list of any applicable third party management service providers may be obtained by contacting the data Protection Manager (see contact us)
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
A minority of our third party service providers may be based outside the European Economic Area (EEA) so their processing of your personal data may involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we will always ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
Please contact the Data Protection Manager should you want further information on the specific mechanism used by us when transferring your personal data out of the EEA (see contact us).
We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers for six years after they cease being customers for tax purposes. However, if you require further information on our retention policy please contact the Data Protection Manager (see contact us)
In some circumstances you can ask us to delete your data: see Information Requests (Request erasure) below for further information.
Under certain circumstances, you have the following rights under data protection laws in relation to your
If you wish to exercise any of the rights set out above, please contact the Data Protection Manager,
firstname.lastname@example.org 0161 477 2000. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in thesecircumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 28 days from confirmation of requester’s ID. Occasionally it may take us longer than 28 days if your request is particularly complex or you have made a number of requests.In this case, we will notify you and keep you updated.